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Returns & Refunds Policy

Thank you for shopping at The Orde Food Company Ltd. If you are not entirely satisfied with your purchase, we're here to help. Our products can be returned within 30 days of the original purchase of the

To be eligible for a return, please make sure that:
- The product was purchased in the last 10 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

To obtain a Return Merchandise Number (RMN), contact us:
- By phone number: 01573 229150
- By email:

Send the product with its original packing and the receipt or proof of
purchase and the RMN number, to:

Unit 2, Newton Don Home Farm, Kelso TD5 8ES

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from The Orde Food Company.

Damaged items:

If you received a damaged product, please notify us immediately for

Sale items:

Sale items can not be refunded.

We recommend contacting us for assistance if you experience any issues
receiving our products.

Contact us:

If you have any questions about our Returns and Refunds Policy, please
contact us:
- By phone number: 01573 229150
- By email: